Wanderer Tote bag - Terracotta Mosaic

At Jinx the Label, we aim to ensure a smooth and efficient shipping experience for all our customers. Please read our shipping policy carefully for all the necessary details.

Shipping and dispatch

All orders are shipped from our warehouse in Bali using DHL. In stock items will be dispatched with five (5) to seven (7) business days after your order has been placed. For preorders, we require a few extra days for processing. Once your order has shipped, you will receive an email with the tracking information.

Shipping costs

We offer free shipping on orders above AUD 150 while a flat shipping rate applies to orders below AUD 150.

Your items will be carefully packaged to ensure they arrive in perfect condition. Each garment will include care labels, please follow these instructions to maintain your garment’s quality.

Quality control

Every item undergoes a thorough inspection before it is dispatched. Once the order is shipped, our responsibility for the item ends. If you would like to add insurance to your shipment, please contact us via email during your purchase.

Order processing, delivery and signature requirements

In-stock items will be dispatched within five (5) to seven (7) business days after your order has been placed. For preorders and special custom orders, we require a few extra days for processing. Due to our efficient process, order changes, cancellations or amendments to billing and shipping details are not possible once the order is placed.

We offer free worldwide shipping. If your country isn't listed at checkout, feel free to contact us for assistance.

Delivery times are estimates and we cannot be held responsible for delays. However, we will notify you of any part deliveries or stock unavailability.

To ensure accurate tracking, a signature is required upon delivery. If you're unavailable, you'll receive an 'attempted delivery slip' with instructions for collection.

Customs and import taxes

International customers are responsible for any customs fees or import taxes in their country. Jinx the Label declares the full value of all shipments in AUD and includes a customs invoice where applicable. We are unable to undervalue parcels. We do not ship to hotels or PO Boxes, so please provide a private address.

We appreciate your understanding and cooperation to ensure smooth delivery of your order. For further inquiries, please contact us at info@jinxthelabel.com.

At Jinx the Label, we value your satisfaction and strive to provide the best shopping experience. Please review our return policy to understand our procedures for exchanges, returns, and refunds.

Returns and exchanges

We gladly accept exchanges or store credit requests within 7 days of receiving your order. Unfortunately, we cannot process returns or exchanges after this period. To be eligible for a return, items must be unused, in original condition and have all hangtags attached.

Please note that bralettes, bloomers, and one-pieces cannot be returned for hygiene reasons. Sale items are non-refundable, so please choose carefully.

Custom Orders

At Jinx the Label, we take pride in creating custom-made pieces tailored specifically to your unique specifications. Please note that due to the personalized nature of these orders, we cannot accept returns or offer store credit for custom items. Each piece is handmade just for you, making it non-resellable.

We highly recommend double-checking your measurements and details before placing your order to ensure a perfect fit. If you need assistance, our team is happy to guide you through the process.

How to initiate a return

To start a return, email us at info@jinxthelabel.com within 7 days of receiving your items. Include your order number and specify whether you prefer an exchange or store credit.

Send returns to:

Jinx the Label
90 Reynolds Street
West Busselton, WA 6280
Australia

We recommend using a trackable shipping method to ensure safe delivery. Shipping costs for returns are non-refundable and customers are responsible for return shipping fees.

Exchanges

We offer exchanges only for defective or damaged items. Contact us via email, specifying the style, color and size of the item you wish to exchange. Exchanges are subject to availability.

Refunds for faulty items

Refunds are only issued for faulty products, provided we are contacted within 30 days. To initiate the process, please email us a photo of the fault. If available, we will replace the item, otherwise, we will issue a refund to your original payment method.

Sale items and promotional purchases

For all sale or discounted items, all purchases are final. No exchanges, returns, or refunds are available on these items.

Incorrect items received

If you receive an incorrect item, contact us immediately at info@jinxthelabel.com, and we will resolve the issue promptly.

Return shipping costs

Customers are responsible for return shipping and handling fees. To ensure a smooth refund process, we recommend using a trackable method.

Gift returns

For items marked as gifts, a gift credit will be issued upon receiving the return. If the item was not marked as a gift, the refund will be issued to the original purchaser.

Your satisfaction is our top priority. If you have any questions or concerns, please reach out to us at info@jinxthelabel.com. We’re happy to assist.

At Jinx the Label, we believe that every woman deserves to feel beautiful and confident, regardless of her size. Fashion is not just about trends or aesthetics, it’s about selfexpression, individuality and celebrating all body types. That’s why size inclusivity is at the heart of everything we do. From our ethically crafted collections to our complimentary custom tailoring, Jinx the Label is proud to be an advocate for size inclusivity in fashion.

The importance of size inclusivity in fashion

For far too long, fashion has catered to a narrow range of body types, leaving many women feeling overlooked and excluded. The message was clear, if you didn’t fit the mold, the clothes weren’t made for you. But the reality is that beauty comes in all shapes and sizes and the fashion industry is slowly waking up to this truth.

Size inclusivity means offering clothing that fits and flatters a wide range of body types, but it’s also about embracing diversity in the way we represent fashion. Women of all sizes should see themselves reflected in campaigns, on runways and in the clothing that is available to them.

How Jinx the Label champions size inclusivity

At Jinx the Label, we’ve made it our mission to break away from outdated size conventions. Our collections are designed with every woman in mind, ensuring that everyone can enjoy the elegance and comfort of our styles. Here’s how we’re leading the charge:

1. Complimentary custom tailoring

One of the most important ways we ensure size inclusivity is through our complimentary custom tailoring service. Every body is unique and we believe that clothing should fit the individual, not the other way around. By offering free tailoring, we empower our customers to get the perfect fit, no matter their size or shape. This not only promotes size inclusivity but also encourages sustainable fashion practices by creating made to measure pieces that last.

2. Thoughtfully designed pieces

Our design process is rooted in a deep understanding of the female form. From our signature fabrics to the intricate, handdrawn prints like those featured in our Rebirth collection, every style is crafted to flatter a wide range of body types. Whether you’re curvy, petite or somewhere in between, our pieces are designed to accentuate your natural beauty.

3. Size inclusivity as a standard, not an exception

Many brands offer size inclusivity as an afterthought or as part of limited collections. At Jinx the Label, we don’t believe in limiting our collections to a specific size range. Every piece we create is available in a variety of sizes, from XS to 6XL, and with our custom tailoring option, we can accommodate even more.

4. Empowering representation

We are committed to showcasing the diversity of our customers in our campaigns and on our social media platforms. Our models reflect the real women who wear Jinx the Label, and we strive to create imagery that makes everyone feel seen and celebrated.

Why size inclusivity matters to usSize inclusivity isn’t just a trend for us, it’s a core value. We understand that women have a wide range of body types and every one of them deserves to feel good in the clothes they wear. By offering size inclusive designs, custom tailoring and diverse representation, we’re building a brand that truly caters to all women, no matter where they fall on the size spectrum.

For us, inclusivity is about more than just fashion, it’s about creating a welcoming space for women to express themselves without the constraints of traditional sizing. It’s about empowerment, confidence, and celebrating the beauty of every body.

Join the Jinx the Label movement

At Jinx the Label, we’re proud to be advocates for size inclusivity and we invite you to be a part of this movement. Whether you’re shopping for a special event or looking for everyday essentials, we promise that our clothing will make you feel as good as you look. Because when fashion is inclusive, everyone wins.

Let’s continue to push the boundaries of what fashion can be and celebrate the diversity that makes us all unique. With Jinx the Label, the perfect fit isn’t just a dream, it’s a reality.